Frequently Asked Questions
Everything you need to know about your Janet beauty experience.
What is the estimated delivery time for orders within Sri Lanka?
We typically deliver within 2-3 business days for orders in Colombo and surrounding suburbs, and 3-5 business days for outstation deliveries.
Are Janet products suitable for sensitive skin?
Yes, many of our products are formulated with natural Ayurvedic ingredients and are dermatologically tested. We recommend checking the specific product labels for sensitivity warnings or performing a patch test.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for most locations across the island.
Can I return a product if I am not satisfied?
We accept returns within 7 days of purchase if the product is unused, unopened, and in its original packaging. Please contact our support team to initiate the process.
Does Janet Sri Lanka offer international shipping?
Currently, our website primarily serves customers within Sri Lanka. For bulk international inquiries, please contact our export department directly via the contact form.
Are your products cruelty-free?
Absolutely. Janet is committed to ethical beauty standards, and none of our products or ingredients are tested on animals.