Returns & Exchanges
At Janet Sri Lanka, we want you to be completely satisfied with your beauty experience. If you receive a damaged or incorrect product, we offer a hassle-free return and exchange process within 7 days of delivery.
Initiate Request
Contact our customer care team via phone or email within 48 hours of receiving your order to report any issues or damages.
Verification
Provide your order number along with clear photographs of the product and packaging to help our team verify the claim.
Product Pickup
Once approved, ensure the item is in its original, unopened packaging for our courier partner to collect from your delivery address.
Replacement or Refund
After we receive and inspect the returned item, we will dispatch a fresh replacement or process your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing